Returns & Refund Policy

At SushiSushi, we prioritize the freshness and quality of our authentic Japanese ingredients. Due to the perishable nature of our food products, we offer a dedicated return process for non-perishable equipment and damaged items to ensure your complete satisfaction.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of delivery with your order number and photos of any damaged or incorrect items.

• 2.
  Verification

  Our quality assurance team will review your claim and provide a Return Merchandise Authorization (RMA) for eligible dry goods or equipment.

• 3.
  Secure Packaging

  Place the unused items back in their original packaging, ensuring they are securely sealed to prevent damage during transit back to our warehouse.

• 4.
  Refund Processing

  Once we receive and inspect your returned items, we will process a refund to your original payment method within 5-7 business days.